I mean seriously? With all the horror stories that we’ve heard regarding Comcast are we at all surprised that they did this?
Visit Elliot.org for the full story but in a nutshell Lisa Brown tried to cancel her cable service due to financial hardships, the call of course gets escalated to a retention specialist because they want to make sure it’s damn near impossible to cancel your service with them. Apparently a customer service rep along the way changed the name on the account from her husband, Ricardo Brown, to Asshole Brown.
It’s absolutely sad that this is not surprising. Comcast and customer service are like matter and anti-matter. They just don’t go together and when they do come together, it never really ends well for anyone.
Maybe it was this reps last day on the job? I just can’t see that this was an accident. Replacing an account holders first name with Asshole and then saving it? Nope, not an accident. Someone wanted to be a douche.
I’ve worked in customer service for many years and yes, at times we do think clients are assholes (because sometimes they really are) but those clients are also paying our paychecks. No matter what a client does, take the high road. It’s not worth losing your job over an asshole client!
Now this woman says she was not rude, she just didn’t want to sign a new 2 year contract like the retention specialist wanted and considering how hard it is to cancel with Comcast, I wouldn’t be surprised if she did get a little firm with the rep but that still wouldn’t make her rude. If she was not rude and one of the reps still did this just because she didn’t extend her contract, even worse.
What do you think?